Giving at St. John's

Nope! It costs you nothing to give to St. John’s using Tithely. You have the option to cover the fees associated with your donation should you choose.

You can do this in one of two ways: Through our website or through downloading the app.

1. Website
   1. Click the “Give” button located in our Giving Page.
   2. Click “Sign Up” which you will find at the top right of the giving box.
   3. Click “Create Account” and follow the instructions.
   4. The first time, you will also need to add your credit/debit card or ACH/banking information.
2. Tithely Giving App
   1. Download the Tithely App from the App Store(iPhone) or Google Play Store (Android).
   2. Search and select “St. John’s on The Hillside.” Make sure the address for “St. John’s on The Hillside” is “804 W Vliet St, Milwaukee, WI 53205.”
   3. If this is your first time giving with Tithely, you will be prompted to create an account that you can use for all future gifts.
   4. The first time, you will also need to add your credit/debit card or ACH/banking information.

Once your account has been created, you won’t need to enter your personal or payment information. Just enter your PIN and give!

After your account has been created, you will receive 2 emails.

• The first will be a “Welcome” email. This email will also provide you the opportunity to download the Tithely App.
• The second will be a “Confirmation” email to confirm your email.

You now have set up your Tithely account to give online to St. John’s!

Yes! Tithely takes data and payment information security seriously. Tithely stores all sensitive financial information with bank level security. All information transmitted to Tithely’s banking partner and on their site is done via an encrypted HTTPS (SSL) connection; and stored by their banking partner to PCI DSS Level 1 compliant standards. For more information on Tithely security, click here.

Your personal data will NEVER be sold, traded, or given out to third parties. St. John’s will have access to your contact information in order to best be able to reach out to you, send you notifications, send tax statements, or any other pertinent communications as it pertains to St. John’s church and ministry.

Anytime you’re charged, you will receive an email donation receipt. This donation receipt includes: (1) Date of gift, (2) Name of organization (St. John’s on The Hillside), (3) Amount given, (4) Type of Gift, (5) Transaction Number.

It usually takes 2–3 business days between the time you give and when it appears in St. John’s bank account. If you’ve given through ACH, it can take up to 10 business days for the bank to process the charge.

St. John's deposit schedule is set to weekly every Wednesday. This is Tithely's default setting. However, if we do change the deposit schedule, we will ensure to notify everyone. With our deposit schedule, all transactions will be combined during the timeframe to deposit into St. John's account together.

For ACH transactions, the longer processing time (up to 10 days) is due to the way that these transactions are processed. ACH accounts are transferred from one banking institution to another with no third-party organization covering the transaction (which is the case for VISA, MasterCard, AMEX (etc.)). Due to this process, transactions of this type will take a few more business days to fully process and deposit.

To read more information about the deposit schedule or how often funds are deposited into St. John's account, please click here.

Yes! All donations go from a donor’s account straight into St. John’s account. The processing fee is automatically deducted from your gift and paid to Tithely, while the remaining amount of your gift is paid directly to St. John’s. You also have the option to cover the fees associated with your donation should you choose in order for St. John’s to receive your desired amount in full, while the processing fee is paid to Tithely.

While St. John’s doesn’t pay a regular fee or subscription to use Tithely as an online giving platform, there is a processing fee for every transaction—both one-time and recurring gifts.

When you give a one-time gift or set up recurring giving, you will have the option and opportunity to select “Cover Fees.” Why might you want to do this? If you choose not to cover fees, the processing fee is automatically deducted from your gift and paid to Tithely and the remaining amount of your gift is paid directly to St. John’s. When you choose to “Cover Fees,” your total gift is increased by the amount of the processing fee, so St. John’s receives your desired amount in full and the processing fee is paid to Tithely.

“Cover Fees” is a great way for you to ensure that the full amount of your intended gift goes from your account straight into St. John’s account. If you want to read more about this, click here.

If you want to read further on Tithely pricing and processing fees outside the U.S., click here. 

PLEASE NOTE: “Covering Fees” is completely optional. We want to be transparent in sharing this information with you to understand and be aware of all that’s involved in this process. That way you can make decisions according to what suits your needs and what your heart is compelled to do.

St. John’s can generate personal tax statements for every donor. St. John’s can also send donors their tax statements via mail, email, or both depending on a donor’s preference.

Once a tax statement is generated, the tax statement will remain the same even if a specific donation within the tax statement is edited (Example: if a donation is refunded). If a donor needs a new tax statement to reflect changes (Example: to show a new donation or to removed a refunded donation), the donor can contact St. John’s to regenerate the tax statement.

If there are households who need to be sent individual tax statements, please contact St. John’s. Reasons for this could be: (1) the spouse files taxes as “Married Filing Separately, or (2) The household includes working children that have an income.

PLEASE NOTE: Make sure you designate a fund your gift is going to. If a transaction does not have a giving fund associated with the transaction, the transaction will not be included in a donors end of the year tax statement. If this occurs, please contact St. John’s to address this matter. If this occurs and you don’t catch it, St. John’s will both notify you and address the matter.

Yes! Any fees covered by a donor are tax deductible.

If you make an accidental donation, please contact St. John’s to request a refund.

You can manage and update all of your account information by logging into your account online or through the Tithely giving app.

In order to change your auto recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift. Click here to read more about this.

If you already have a Tithely account and would like to change your payment information, you can do so from the Tithely giving app or by logging into your account online. Then, you would click on “Payment Methods” in the menu bar. You will need to delete your old form of payment and add a new one. Click here to read more about this.

Yes! You can give one-time gifts at any time and as many times as you want (special events, supplies, camps, building projects, anniversaries, etc.). Just log in through the app or give online through our website.

If you want to explore more resources, articles, or other help, click here to be directed to the Tithely Help Center.